Who should I contact about new projects?
Hello, you can contact us directly via the “Online Customer Service” feature on our website, or submit your request via the “Request Submission” feature and we will arrange for a specialist to contact you. You can also call our service hotline at (TEL: 020-8251456).
How do I download the plan information from the website?
Hello, please click on “Online Customer Service” on the website to contact us directly. We will provide you with customized solutions.
I have a new project that needs design support. How can I contact you?
Hello, it is our pleasure to serve you. Please leave your contact information, and a professional sales representative will contact you shortly. At the same time, we will provide a professional technical team to assist you, ensuring your satisfaction.
Do you have preliminary design capabilities? Do you have a pre-sales team?
Hello, we have a professional pre-sales technical support team whose members have been deeply involved in the industry for many years and possess highly professional project design capabilities. We are confident that we can work well with you. Please contact us.
How do I request product repair?
For specific details, please contact your designated Chartu sales representative or call Chartu Technical Support at (TEL: 020-82510456).
How do I restore the factory settings for the device IP address?
Locate the (RESET) button on the front or rear panel of the device, press and hold it for 10 seconds, and all indicator lights will flash to indicate that the device has been restored to factory settings.
How many types of network audio and video streams are available for distributed products to connect with third-party platforms?
There are three types of audio and video streams: multicast streams, unicast streams, and RTSP streams, all of which can be connected to third-party platforms for audio and video data.
How do you implement overall control of the Huawei video conferencing terminal BOX310/BOX610 series using the API protocol?
Our distributed devices/Turing devices/central control devices all have developable space, which can be programmed with instructions for multiple protocols according to requirements and then issued through multiple methods. Among them, we have completed the overall protocol connection for the Huawei video conferencing terminal API protocol. Therefore, our devices can be directly deployed to control the Huawei video conferencing terminal.
How do products such as Turing/Distributed interface with signals from network cameras to perform operations such as screen display and recording?
Both Turing and Distributed have corresponding control software, and both products can directly add RTSP video streams from network cameras for use.
How can product maintenance extend the service life and improve the stability of products?
Control the ambient temperature to avoid prolonged high-temperature operation. Maintain the ambient temperature of the equipment between 15°C and 26°C, and the ambient humidity between 15% and 35%. Regularly inspect the connection status of the wiring. Avoid using oxidized or rusted wiring.
